Key Milestones Achieved:
- Imperative started with 10 members and scaled up to 800+ team members, out of which more than 50% are women.
- Established a 100% scalable business environment with a pan-India presence and a secured environment for work-from-home facility.
- Processed over 100,00,000 banking customers' transactions, with an average of over 100,000 new customer transactions processed per month using FinBO+, ImperaBOT, and Workflow Solution AFMS.
- Managed loan processing volume for login: INR 10,000+ million/month & disbursement transaction: approximately INR 4,000+ million/month.
About Us
Committed to value, committed to you
Imperative Business Ventures Limited (IBVL), founded by women entrepreneurs and driven by a team of industry professionals, is committed to contributing to women empowerment and creating employment opportunities for the differently-abled through technology enablement. With more than 10 years of operational experience, IBVL offers consulting, outsourcing, and technology services, including IT, ITES, back-office/credit processing, BPM, and digital transformation. IBVL is ISO 9001:2015 and ISO/IEC 27001:2013 certified, as well as MSME and NSIC registered. We serve leading BFSI, NBFC, healthcare, telecom, retail, hospitality, media & entertainment, and corporates in India and overseas.
Our team, with over 10 years of multi-domain industry experience, operates in six metro cities in India: Mumbai, Pune, Chennai, Bangalore, Hyderabad, and Noida, with a human capital of more than 650 to deliver the best services to our prestigious customers.
At IBVL, our teams of entrepreneurs, engineers, and researchers collaborate to explore opportunities, challenges, and solutions in artificial intelligence, machine learning, and big data analytics. We offer innovative business transformation solutions and digital BPM services for customer onboarding, data aggregation, and data analytics. From idea to brand, prototype, MVP, and finished product, our team collaborates with the best minds to design innovative solutions that enhance and scale your business. Our champions analyze information and customize offerings suitable for changing market needs. We employ a consultative approach with prestigious clients, understanding their expectations of business process automation. We currently automate multiple processes using AI-enabled solutions and offer RPA to increase productivity and deliver high quality within defined turnaround time (TAT) to enhance customer satisfaction index (CSI).
IBVL has invested in R&D and is developing more than 21 AI-enabled software products, complemented with AI, ML, and RPA, which help BFSI, NBFC, healthcare, telecom, retail, hospitality, media & entertainment, and leading corporates automate their business processes. FinBO+ is one of our proprietary business process automation platforms used for credit processing, integrated with artificial intelligence and robotic process automation to automate IT processes, optimize business processes, and deliver measurable ROI in terms of productivity increase, quality improvement, customer lifecycle management, and workload management.
Our team, with over 10 years of multi-domain industry experience, operates in six metro cities in India: Mumbai, Pune, Chennai, Bangalore, Hyderabad, and Noida, with a human capital of more than 650 to deliver the best services to our prestigious customers.
At IBVL, our teams of entrepreneurs, engineers, and researchers collaborate to explore opportunities, challenges, and solutions in artificial intelligence, machine learning, and big data analytics. We offer innovative business transformation solutions and digital BPM services for customer onboarding, data aggregation, and data analytics. From idea to brand, prototype, MVP, and finished product, our team collaborates with the best minds to design innovative solutions that enhance and scale your business. Our champions analyze information and customize offerings suitable for changing market needs. We employ a consultative approach with prestigious clients, understanding their expectations of business process automation. We currently automate multiple processes using AI-enabled solutions and offer RPA to increase productivity and deliver high quality within defined turnaround time (TAT) to enhance customer satisfaction index (CSI).
IBVL has invested in R&D and is developing more than 21 AI-enabled software products, complemented with AI, ML, and RPA, which help BFSI, NBFC, healthcare, telecom, retail, hospitality, media & entertainment, and leading corporates automate their business processes. FinBO+ is one of our proprietary business process automation platforms used for credit processing, integrated with artificial intelligence and robotic process automation to automate IT processes, optimize business processes, and deliver measurable ROI in terms of productivity increase, quality improvement, customer lifecycle management, and workload management.
Our Vision
World Class Service
To be a world-class back office service provider, appreciated for consistently offering a measurable and dependable value proposition for business.
Preferred Strategic Partner
To be recognized as a "Preferred Strategic Solutions Partner" by global Fortune 500 companies and to continue delivering top-class quality output that will be valued by leading global research and advisory firms. We aim to secure the number one position in the outsourcing and business consulting industry.
To be a world-class back office service provider, appreciated for consistently offering a measurable and dependable value proposition for business.
Preferred Strategic Partner
To be recognized as a "Preferred Strategic Solutions Partner" by global Fortune 500 companies and to continue delivering top-class quality output that will be valued by leading global research and advisory firms. We aim to secure the number one position in the outsourcing and business consulting industry.
Our Mission
Global Presence
To provide excellent quality IT-enabled services to global companies by offering quick and cost-effective services and ensuring complete customer satisfaction.
Innovative Solutions
To undertake relentless and persistent efforts in accomplishing our objectives by building a platform for inspiring innovative businesses.
To provide excellent quality IT-enabled services to global companies by offering quick and cost-effective services and ensuring complete customer satisfaction.
Innovative Solutions
To undertake relentless and persistent efforts in accomplishing our objectives by building a platform for inspiring innovative businesses.
Imperative Journey, So Far
We Are Moving, We Are Growing
From a humble family enterprise to an established IT-ITES company in India, progressing as one of the fastest-growing digital transformation BPM companies
2011
Incorporated - Business founded with 10 FTEs. Software development for BFSI.
2011
2013
BPO Operation in Mumbai - On-boarded 1st major banking client.
Consulting | Outsourcing | Technology
2014
Ventured into the food business - Launched the brand SANMAN Atta
2014
2016
Won 1st KPO Deal - Multi-Year BPO Contract, Entered into E-Learning Learning Management, Knowledge Management & Digitization. Growth Spurt Due to Demonetization - Added 2 Delivery Centers.
2017
Won 1st International Client - Added 3 Delivery Centers in India. Multi-location Presence & Multi-venture Business
2017
2018
Incorporated ImperaLabs Infotech Pvt Ltd - a group company of Imperative, with a focus on developing AI-enabled software products and conducting R&D in digital transformation and business process automation.
2019
Won 1st RPO Deal for PAN India - FOS Manpower & Profiled by Dun & Bradstreet and RBL Bank as “India’s Top 100 Leading SMEs 2019.”
2019
2020
Awarded by Economic Times-ETRISE
India’s Top 10 Leading MSMEs 2020
- Rank #7 - India’s Overall Fastest Growing MSME in 2020
- Rank #8 - India’s Top Performing MSMEs in Small Service
- Rank #6 - India’s Fastest Growing MSMEs in Small Service
2021
Diversified into E-Commerce and Media & Entertainment - OTT.
Won the prestigious “Technoviti 2021 Award” organized by Banking Frontiers, Jury Members & Ernst & Young LLP for “ImperaStack”.
Won the prestigious Indian Achievers Award for Promising MSME.
Recognized by Dun & Bradstreet as the Best Women Entrepreneur for 2021.
Sealed yet another top-notch deal with an NBFC, which is functional from its new facility in Pune.
Won the prestigious “Technoviti 2021 Award” organized by Banking Frontiers, Jury Members & Ernst & Young LLP for “ImperaStack”.
Won the prestigious Indian Achievers Award for Promising MSME.
Recognized by Dun & Bradstreet as the Best Women Entrepreneur for 2021.
Sealed yet another top-notch deal with an NBFC, which is functional from its new facility in Pune.
2021
2022
- Added a 2nd facility in Pune. Recognized by the World BFSI Congress as the "Start-Up of the Year."
- Dr. Sachin Paithankar recognized as "Entrepreneur of the Year."
2023
Won the "Technoviti Award" for innovative products stack "ImperaStack" by Banking Frontiers.
Won Indian Achievers Award 2021 for Promising MSME.
Added two delivery centers in Pune for India's leading NBFC.
501 FTEs scaled to 750 FTEs.
Won Indian Achievers Award 2021 for Promising MSME.
Added two delivery centers in Pune for India's leading NBFC.
501 FTEs scaled to 750 FTEs.
2023
2024
1200+ Deeply Committed Human Capital
Recognized by the World BFSI Congress as "Start-Up of the Year."
Inaugurated own facility of 1200+ seats (25,000 sq. ft.) at Thane.
800+ seats at Pune.
50,000 sq. ft. rented offices for contact support centers at Pune and other locations.
Inaugurated own facility of 1200+ seats (25,000 sq. ft.) at Thane.
800+ seats at Pune.
50,000 sq. ft. rented offices for contact support centers at Pune and other locations.
