Imperative Business Ventures Pvt. Ltd., is engaged in the business of IT Services, Credit Processing, BPO and KPO services.  We are focused on delivering smart and comprehensive next-generation, business solutions, driven by technology that helps enterprises across the world, to overcome their business challenges. Imperative offers plug and play facilities in lead generation across industries with a hi-tech platform called “FinBO” for mortgage, banking and financial industry.

Digitization & Document Management

Document Management is a process of storing, locating, updating and sharing data for the purpose of work flow progression and business outcome. It empowers business organizations to have a complete control over their organizational documents and maintain the safety and integrity of the information.

Imperative's Document Management Suite consist of :
  • Document Scanning
  • Document Indexing
  • Document Retrieval
  • Document Uploading
  • Physical Document Storage
Imperative's Document Management System helps our clients by providing them with  long term preservation of documents. Documents are orderly archived, thus providing easy and customized access to information. Multiple users at the client's end can access the same document from anywhere. We also provide with a backup of physical documents and take proactive initiative to avoid losses due to natural calamities or any disaster. Imperative is an expert in conversion of physical paper documents into digital formats i.e PDF, TIFF, PNG, JPEG etc. Digitization makes it easier to store, search, access, retrieve and send documents as and when required. Imperative has 9 years of experience in document digitization service and helping multiple customers to work in paperless manner.

Customer Onboarding Forms Processing

A comprehensive and efficient customer onboarding process forms a vital part of a bank’s compliance checks. Client onboarding is the process a bank undertakes when bringing a new business customer onboard. On boarding new clients involves gathering vital customer information and conducting identity checks to comply with KYC regulations. Only when the bank has all the necessary documentation of the client, a customer can open an account or begin a business relationship with the bank.

At Imperative, we provide automated customer onboard form process allowing banks to streamline the process for new business customers and ensure efficiency and accuracy in the KYC process. We also conduct thorough customer identification checks to uncover historical company records and sanctions against a customer. Using Imperative's web applications, banks can monitor their customers and be notified of any changes to their credit score, financial or ownership information to ensure that they are aware of any new potential risks.

Imperative's Customer on Boarding form processing suites provide service for below mentioned banking processes:
  • Personal Loan Application Processing
  • Personal Loan Disbursement Audit
  • Credit Card Application Processing
  • Current Account Application Processing
  • Saving Account Application Processing
  • Customer Profile Validation - KYC Verification

Loan & Credit Processing

Loan Processing is a painstaking and time-consuming procedure. It requires highly-trained underwriters and a large support system to work together to move a borrower's application through the system and towards closing. At Imperative, we believe that with the right tools, access to latest technology, and professional assistants, loan processing time can be dramatically reduced, thereby leading to faster closings and better business growth.

Our niche loan processing services help clients adapt to rapidly changing market conditions while improving their customer retention numbers and satisfaction ratings.

Imperative provides Loan Processing Service across various verticals which are as follows:
  • Consumer Durable Loan
  • Two Wheeler Vehicle Loan
  • Personal Loan & Disbursement
  • Used Car Loan & Disbursement
  • Cross Sell Disbursement
  • Business Instalment Loan & Disbursement
  • Loan Against Property & Disbursal
Imperative has an in-depth knowledge of credit processing activities such as income calculations, eligibility criteria calculations, cash flow analysis, risk analysis, credit analytics of multiple income document (Salary slip, ITR, Bank Statement, GST returns, CIBIL, Balance sheet, Profit and Loss account). We are using OCR & Machine learning technologies to automate the credit processing activities which helps the credit manager to make decision faster & the financial institution to cater the more businesses.

Finance & Accounting Outsourcing

Efficient cash-flow management, methodical accounting, and compliance with industry regulations are central to the financial well-being of any enterprise.
Imperative's Finance and Accounting services enable a client's business to enhance its operational and financial agility by streamlining and optimizing key processes.
Leveraging Imperative's Finance and Accounting Outsourcing services, improves the organization's financial agility through better cash flow management, enhanced collections, reduced reconciliations efforts, improved receivables, accurate reporting and accelerated revenue cycles which positively impacts the revenue growth. 

Imperative's Finance and Accounting Outsourcing Service consist of below mentioned services:
  • Account Payable Processing
  • Account Receivable Processing
  • Bank Conciliation - Cash & Cheque Inter Bank Transaction
  • Fund Reconciliation

Voice Based Processes

Imperative has strong and powerful voice capabilities, with best domain knowledge professionals. We are open to local as well as international clients due to the availability of resources 24/7.

In today’s multi-channel environment, Voice remains the most preferred means of communication, to establish a positive and long-lasting contact. Initiating and establishing contact is a prime need of every business. Voice Based Process is the process of handling calls that customer or prospects make to get more information about a product or service or clarification of queries.

We, at Imperative, understand this and have thereby designed and created an effective range of both inbound and outbound services and solutions to cater to our client's business needs and help them achieve great results. 

Our Voice Based Processing Suite consist of :
  • Inbound & Outbound Support
  • Telemarketing, Telephone Surveys
  • Order Taking / Order Processing
  • Product Enquiry Handling
  • Product Promotions, Up-Selling & Cross-Selling
  • Queries Resolutions
  • Response to Enquiry & Feedback
  • Payment Handling & Documentation
  • Remote Technical Support

Recruitment Process Outsourcing

Recruitment process outsourcing (RPO) is a form of business process outsourcing where an employer transfers all or part of its recruitment processes to an external service provider to drive cost, quality, efficiency, service and scalability benefits.
In order to increase efficiency in hiring and retention and to ensure consistency and compliance in the recruitment and selection process, Imperative's exceptional RPO process comprises of five related stages- planning, strategy development, searching, screening, and evaluating.  This is a complete recruitment process to attract a talented and diverse applicant pool.

Imperative's RPO Suites offer the following services :
  • Collect Requirements from Clients
  • Offer Process
  • Define Timelines
  • Background verification – Educational, Police & Employment
  • Define Resume Sourcing Strategies
  • Onboarding Follow-ups & Formalities
  • Screening of the resumes
  • Induction and Initial Training
  • Telephonic round of Interviews
  • HR & Payroll Management
  • Scheduling interviews with clients
  • Compliance Management – HR related
  • Pre-offer documentation

BPO / KPO Services

We provides cost effectives BPO/KPO services to various sectors i.e Banking, Finance, Insurance, Retail, Communication, Health Care, Media & Entertainment, Tarvel & Hospitality, Education, etc. The KPO services include Research, Information Gathering etc. We help organizations by providing them with high quality BPO/KPO services with advanced analytical and technical skills. Our strength is our Expert Professionals with high level of domain knowledge. We simply believe in smart implementation process, smart innovation which fulfills each and every kind of business requirements.  

Data Management

We provide end to end Data Management Services, featuring Data Consistency, Accuracy, Completeness, Auditability, Timeliness, Uniqueness and Orderliness. We store data in a secure manner and as per compliance guidelines provided by the clients.  Data completeness and auditing happens periodically, which is pre decided by the client. Data analysis can be done by showing various kinds of pie charts along with different categories which help in summarizing large data in visual form, to clarify trends better than tables do which is important in decision making .