Imperative is engaged in the business of IT Services, Credit Processing, BPO, and KPO services. We are focused on delivering smart and comprehensive next-gen business solutions driven by technology that help enterprises overcome their business challenges. Imperative offers plug-and-play facilities in lead generation across multiple industry verticals with several hi-tech platforms.

Digitization & Document Management

Imperative's Document Management System provides online access to store, manage, and track e-documents. Multiple users at the client's end can access the same document from anywhere. Imperative takes a proactive initiative to evade losses due to natural calamities or any disaster by converting them into digital formats such as PDF, TIFF, PNG, JPEG, etc. Digitization makes the documentation process easier to store, search, access, retrieve, and send documents as and when required.

Imperative's Document Management Suite consist of :
  • Document Scanning
  • Document Indexing
  • Document Retrieval
  • Document Uploading
  • Physical Document Storage

Customer Onboarding Forms Processing

Imperative provides automated customer onboarding form processing, allowing banks to streamline the process for new customers and ensure efficiency and accuracy in the KYC process. We also conduct detailed customer identification checks to uncover historical company records and sanctions against a customer. Using Imperative's web applications, banks can monitor their customers and be notified of any changes to their financial or ownership information to ensure that they are aware of any new potential risks.

Imperative's Customer onboarding form processing suites provide services for the below-mentioned banking processes:
  • Personal Loan Application Processing
  • Personal Loan Disbursement Audit
  • Credit Card Application Processing
  • Current Account Application Processing
  • Savings Account Application Processing
  • Customer Profile Validation - KYC Verification

Loan & Credit Processing

At Imperative, we reduce the tiresome procedure for loan and credit processing using the latest technology driven by our experts, leading to faster closings and better business growth. Our loan processing services help clients adapt to rapidly changing market conditions while improving their customer retention numbers and satisfaction ratings.

Imperative provides Loan Processing Services across various verticals which are as follows:
  • Consumer Durable Loan
  • Two Wheeler Vehicle Loan
  • Personal Loan & Disbursement
  • Used Car Loan & Disbursement
  • Cross Sell Disbursement
  • Business Instalment Loan & Disbursement
  • Loan Against Property & Disbursal
Imperative is involved in credit processing activities such as income calculations, eligibility criteria calculations, cash flow analysis, risk analysis, and credit analytics of multiple income documents. We are using OCR & Machine Learning technologies to automate the credit processing activities, helping the credit managers to make decisions faster to cater to more businesses.

Finance & Accounting Outsourcing

Imperative's Finance and Accounting outsourcing services enable a client's business to enhance its operational and financial agility by streamlining and optimizing key processes.

It improves the organization's financial status through better cash flow management, enhanced collections, reduced reconciliations efforts, improved receivables, accurate reporting and accelerated revenue cycles which positively impacts the revenue growth.  

Our services consist of below mentioned services:

  • Account Payable Processing
  • Account Receivable Processing
  • Bank Conciliation
  • Inter Bank Transaction
  • Fund Reconciliation

Voice Based Processes

Imperative has designed and created an effective range of both inbound and outbound services and solutions to cater to our clients' business needs and help them achieve great results.

Voice-Based Process is the process of handling calls that customers or prospects make to get more information about a product or service or clarification of queries.

We, at Imperative, understand this and have thereby designed and created an effective range of solutions to cater to our clients' business needs.

Our Voice-Based Processing Suite consists of:
  • Inbound & Outbound Support
  • Telemarketing
  • Order Processing
  • Product Inquiries
  • Promotions, Up-Selling & Cross-Selling
  • Query Resolutions
  • Payment & Documentation
  • Remote Technical Support

Recruitment Process Outsourcing

Recruitment process outsourcing (RPO) is a form of business process outsourcing where an employer transfers all or part of its recruitment processes to an external service provider to drive cost, quality, efficiency, service, and scalability benefits.

In order to increase efficiency in hiring and retention and to ensure consistency and compliance in the recruitment and selection process, Imperative's exceptional RPO process comprises of five related stages: planning, strategy development, searching, screening, and evaluating. This is a complete recruitment process to attract a talented and diverse applicant pool.

Imperative's RPO Suites offer the following services:
  • Collecting Requirements from Clients
  • Offer Process
  • Background verification
  • Define Resume Sourcing Strategies
  • Onboarding Follow-ups
  • Screening of the resumes
  • Telephonic round of Interviews
  • Induction and Initial Training
  • HR & Payroll Management
  • Scheduling interviews with clients
  • Compliance Management
  • Pre-offer documentation

BPO / KPO Services

Imperative provides cost-effective BPO/KPO services to various sectors, including banking, finance, insurance, retail, communication, healthcare, media & entertainment, travel & hospitality, education, etc. We assist organizations by offering high-quality BPO/KPO services equipped with advanced analytical and technical skills.

Data Management

Imperative provides end-to-end data management services and stores data securely according to the client's guidelines. Data management and auditing occur periodically, as pre-decided by the client. Data analysis can be represented through various types of graphs and charts, along with different categories, which help summarize large data visually. This aids in clarifying trends better than tables do, which is crucial in decision-making.
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